Positive Pup Academy

Privacy Policy

Last updated: 17 April 2026

Positive Pup Academy (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information we handle in the course of providing our dog training services on the Gold Coast, Queensland. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What we collect

We may collect the following categories of personal information directly from you when you book a session, take our reactivity quiz, sign up for our newsletter, or contact us:

  • Your name, email address, phone number, and postal address.
  • Information about your dog: name, breed, age, sex, weight, behavioural history, vaccination status, allergies, medications, emergency contacts, and other details relevant to training.
  • Booking, enrolment, attendance, and payment history.
  • Messages, feedback, and notes you share with our instructors.
  • Technical information such as your IP address, device identifier, browser type, and pages visited, collected automatically when you use our website.

2. How we use your information

We use your personal information to:

  • Provide, schedule, and administer training sessions and classes.
  • Communicate with you about bookings, class updates, reminders, and feedback.
  • Process payments and issue receipts.
  • Tailor training recommendations to your dog's needs.
  • Improve our services, website, and customer experience.
  • Comply with our legal obligations.

We do not sell your personal information to third parties, and we do not use your information for direct marketing from third parties.

3. How we store and protect your information

Your information is stored securely on cloud infrastructure provided by our service providers (including Convex and Clerk), which implement industry-standard security controls including encryption in transit and at rest. We retain your information only for as long as needed to provide our services, comply with legal obligations, and resolve disputes. Payment card details are handled by our payment processor and are not stored on our systems.

4. Disclosure to third parties

We only disclose your personal information where necessary to provide our services, or where required by law. This may include disclosure to:

  • Our trainers and instructors who need the information to run your sessions safely.
  • Our technology service providers (hosting, authentication, email delivery, payments).
  • Professional advisers (accountants, lawyers) bound by confidentiality.
  • Law enforcement or regulatory bodies if required by law.

Some of our service providers may store data outside Australia (for example, in the United States). We take reasonable steps to ensure they handle your information in a manner consistent with the APPs.

5. Your rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of any inaccurate information.
  • Withdraw consent for optional communications at any time.
  • Make a complaint about our handling of your personal information.

To exercise any of these rights, please contact us at mail@positivepupacademy.com. We aim to respond within 30 days.

6. Cookies and analytics

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and analyse site usage. You can disable cookies in your browser, though some parts of the site may not function as intended.

7. Children

Our services are directed at adult dog owners. We do not knowingly collect personal information from children under 16 without parental consent. If you believe a child has provided us personal information, please contact us and we will remove it.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with a revised “Last updated” date. Continued use of our services after a change indicates acceptance of the updated policy.

9. Contact us

Questions or complaints about this Privacy Policy or our handling of personal information can be directed to us at mail@positivepupacademy.com. If you are unhappy with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.